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Invited Service Reviews

Invited Service Reviews (ISR) offers consultancy services to healthcare organisations that require independent and external advice.

Reviews provide an opportunity to healthcare organisations to deal with issues and concerns at an early stage before serious concerns arise.

The main reasons why reviews are requested are due to:

  • clinical practices
  • delivery of care
  • patient safety concerns
  • increased mortality rates
  • individual/teamwork
  • governance
  • technical services
  • workload issues
  • provision of medicine in merging trusts, or in small/isolated medical units.

Medical directors or chief executives of healthcare organisations can request an ISR when they feel the practice of clinical medicine is compromised and there are concerns over patient safety. Fellows and members of the Royal College of Physicians (RCP) may request an ISR, subject to agreement with their trust management.

Types of invited reviews

The RCP is able to offer the following reviews:

  • departmental: team working, leadership, planning, governance and workforce
  • service design: also looking at organisational working/interaction/position and overall strategy
  • whole system: also exploring interaction with other hospitals, care agencies, commissioners and wider networks
  • individual: assist healthcare organisations in identifying whether there is a problem to consider or case to be answered with regard to alleged unsatisfactory clinical practice of an individual consultant physician
  • clinical record reviews: offers independent expert opinion on the management of a specific case or series of cases.

Further information

To find out more, please download the leaflet or the relevant request form, or you contact us by email at ISR@rcplondon.ac.uk or phone on +44 (0)20 3075 1237.

If you are a medical director or chief executive of a healthcare organisation and wish to request an ISR, please download and complete the proforma form and return to ISR@rcplondon.ac.uk.