Fundamentals of human factors in healthcare

During this one-day human factors workshop, you will learn why things go wrong in healthcare and the importance of decision-making, systems factors and situational awareness. A consideration of the role played by hierarchy, and the need for mutual performance monitoring, will lead into an exploration of the way human factors impact communication and teamwork in the workplace. A focus on the value of ‘teaming’ will enable learning of how to maximise productive collaboration in order to limit and prevent negative impacts.

This course will enable learners to:

• define human factors
• explain why things go wrong in the healthcare workplace
• apply a decision-making model
• identify systems factors
• define situational awareness
• explain mutual performance monitoring
• define what makes an effective team
• justify the value of teaming activities
• evaluate team dynamics in the context of team development
• describe a shared model for communication that will aid effectiveness in the workplace
• recognise the impact of incivility.