Dr Daniel Smith hosts a discussion with Dr Kathy Petersen on her work to address health inequalities by improving access for vulnerable adults who miss appointments due to disabilities or complex needs.
Kathy shares her strategy to improve access for vulnerable adults who miss appointments due to disabilities, mental illness, or other complex needs. She discusses introducing an "adult not brought" appointment code and the importance of reasonable adjustments like extended appointment times and transport support.
The video highlights the positive impact of these changes, including a reduction in missed appointments at a South Tyneside hospital. Kathy emphasises the need for a more inclusive healthcare system that benefits all patients, particularly those facing financial or accessibility barriers.
Speaker
Editor-in-Chief of Medical Care - Driving Change and respiratory consultant.
GP partner and Strategic clinical lead for North East North Cumbria ICB in learning disability, neurodivergence and mental health.
